When you place an order on our website, funding from your credit card comes to us pending capture and settlement. We verify that we have products in our stock or in our manufacturers warehouses. For preseason orders, we verify that we will be able to get products down the road. Your order is processed and it is at this point that funds from your card are captured.
Shipment does not always occur at the time of processing. We capture funds when you place your order to avoid confusion on our end and to avoid additional fees from our credit card processing companies.
You may request a refund at any time for products that have not shipped. See refund policy and shipping policy for more information.
